Admin Assistant 1 - req# 36700

The University College Advisement Center (UCAC) invites applications for a full-time, benefits-eligible Administrative Assistant 1 (AA1) position at The University of New Mexico’s main campus.

UCAC provides academic advisement and support to a diverse student population, including undecided/exploratory students, pre-health students, liberal arts and integrative studies majors, and non-degree seeking students. As the first point of contact for the center, the Administrative Assistant plays an important role in creating a welcoming, professional, and student-centered environment.

This position is ideal for someone who enjoys helping others, thrives in a fast-paced office setting, and values teamwork and organization. The successful candidate will support the daily operations of a highly skilled academic advisement center while delivering exceptional customer service to students, faculty, staff, and visitors.

Key responsibilities include:

• Greeting and assisting visitors in person and by phone
• Scheduling academic advisement appointments
• Managing front desk and reception area operations
• Answering telephone and relaying messages
• Performing general administrative and office support tasks
• Supporting UCAC staff with day-to-day operational needs

This is an in-person position located on UNM’s main campus. Remote work is not available for this role.

See the Position Description for additional information.

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Experience working in higher education, student services, admissions, advising, or a related administrative support environment preferred
• Demonstrated empathy and active listening skills, with the ability to effectively assist students, staff, and community members while responding to high-volume and repetitive inquiries
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally with diverse populations
• Proven commitment to providing exceptional customer service in a student-centered environment
• Proficiency in Zoom and Microsoft Office Suite, including Microsoft Teams, Outlook, Word, and Excel
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while also collaborating effectively as part of a team
• Ability to maintain professionalism, confidentiality, and accuracy when handling student information and record

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.