Admin Assistant 3 - req# 34601

The University of New Mexico Student Health and Counseling (SHAC) is seeking applicants for an Administrative Assistant 3 position to work in the Front Desk/Reception department. The Administrative Assistant 3 position consists of the ability to perform and/or oversee a variety of associated administrative tasks, and electronic health record workflows that support the clinic.

Student Health and Counseling (SHAC) is a comprehensive health service available to all currently enrolled UNM students.

SHAC is located North of Johnson Center and across from the Student Union Building. It is open Monday through Friday and is closed on all UNM holidays. Services include medical appointments (scheduled and same day), pharmacy, women's and men's health, allergy and immunization, medical specialty clinics, physical therapy, lab and x-ray, travel health clinic and counseling services, as well as health education, prevention, and promotion.

Please check out our website to learn more: https://shac.unm.edu/

As an employee of UNM, being a Lobo means access to a robust benefits package, access to resources and perks from discounted event tickets to tuition remission. We foster a Work + Life balance through our employee wellness programs, paid parental leave and more.  

The ideal candidate will demonstrate the following experience and skills:

• Comfort level with basic medical terminology. 
• MS Office programs, cash balancing, record-keeping and/or specified information gathering projects. 
• The ability to work both independently and in a team environment.
• Professional/friendly interpersonal communication skills in working with a diverse population.
• Completes personal deposit at end of day and takes turn completing SHAC deposit first thing every business day, reconciles any issues and assist with problem resolution.
• Provides administrative support activities for SHAC Front Desk such as answering telephones, assisting and resolving problems and inquiries of visitor, parents, reviews incoming calls to determine escalation to supervisor and/or director(s).
• Schedules appointments and maintains schedules, reschedules patients when provider is unable to come into the clinic. 
• Daily verification of insurance eligibility using Health X-net.
• Assist with co-worker training and collaborate on problem resolution.
• Maintains and updates SHAC Front Desk files and records

See the Position Description for additional information.

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Excellent customer service skills and professional/friendly demeanor. 
• Knowledge of HIPAA requirements. 
• Ability to ask for clarification or additional information when needed.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.