Assoc Dir,Core IT Svcs - req# 30080

UNM IT is looking for an Associate Director of Academic Technologies with a focus on learning environments who is passionate about empowering students and faculty to participate in higher education. From the rapid expansion of online and hybrid meetings that resulted from the COVID-19 pandemic to transformative impacts of artificial intelligence, technology is playing an increasing role in the delivery of education, in classrooms, computer labs, makerspaces, back offices, and online. Key to success is an understanding of the intersection of technology, pedagogy, and higher education policy as we design and develop solutions to meet student and faculty needs. It is critical to our work to ensure that the digital divide doesn’t leave anyone behind. This leadership role offers a unique opportunity to shape the future of teaching and learning in a dynamic and evolving educational landscape at a time that couldn’t be more important for UNM and New Mexico.

The success of this position will depend on collaboration and partnership. Reporting to the Director of Online Strategies and Academic Technologies, this position will serve on a leadership team that includes leadership from UNM Online, the Institute of Design & Innovation, and other leadership within UNM IT Academic Technologies. This is a mission-driven team that is dedicated to support of digital transformation opportunities within the university, advances in student success and faculty pedagogy approaches that leverage technology, and educational access for students who would otherwise be left on the wrong side of a digital divide. In addition to collaboration within the department, this position is expected to work collaboratively across the IT department and the institution to identify and plan needed maintenance and upgrades to UNM’s learning environments while supporting UNM and UNM IT’s strategic priorities. Of particular importance is the collaboration with the Campus Outreach and Engagement area, both because of the embedded expertise in learning environments found in Campus Outreach staff, and because of significant opportunities for alignment and synergies between the missions of the two departments.

This position will have regular interactions with students, faculty, and administrative support across a wide variety of offices, from Facilities Design and Construction to Scheduling, the Office of the Provost, and many academic and administrative departments that depend on UNM IT for services. This position will provide leadership for a team that includes multiple grade 10-16 IT positions and a large student employee workforce who are responsible for providing timely support and supervision of classrooms and computer labs.

Responsibilities

• Serves as a member of the Online Strategies & Academic Technologies leadership team to support the university’s strategic plan, student and faculty success and retention goals, and digital transformation activities in the context of a higher education environment that is rapidly evolving.
• Provides leadership, and strategic direction for UNM’s Learning Environments team, which provides central support for 150 centrally classrooms and a growing number of departmental spaces.
• As part of IT Academic Technologies leadership team, participates in financial planning for the department including development of funding requests, presentations to campus stakeholders and senior leadership, and applications for federal and state funding opportunities.
• Leads collaborative development and deployment of technology standards and service definitions for learning environments based on UNM 2040 goals through direct solicitation of input from faculty, students, and academic leadership.
• Develops, maintains, and shares expertise on current and emerging trends in academic learning environments such as flipped classrooms, collaborative classrooms, Hyflex teaching models, AV over IP, BYOD, Makerspaces, and student laptop requirement models in order to provide strategic advice to the university and university academic leadership.
• Leads staffing plans and staff development goals / activities for the Learning Environments team.
• Reviews, evaluates, prioritizes, and approves projects and proposals to ensure sustainable support and workload for the unit.
• Maintains communication and collaboration with other parts of the IT service organization and functional areas of the university to ensure effective and efficient delivery of Academic Technology services across the university.

This role involves regular on-site engagement with diverse stakeholders across UNM, and management of staff and student employees who are responsible for on-site response to classroom and computer lab support needs. While some remote work may be possible, the position primarily requires physical presence to support and collaborate effectively on various in-person services for the university.

We are an equal opportunity employer committed to diversity and inclusion.

See the Position Description for additional information.

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Successful candidate may be subject to a criminal background check prior to starting work.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

1. Experience providing IT leadership and developing core service offerings and strategies in an education environment.
2. Broad experience and understanding of higher education dynamics and the evolving needs of students, faculty, and administrative support.
3. Proven leadership of large, diverse teams and fostering collaboration across multidisciplinary departments.
4. Ability to communicate technical information to a diverse audience of technical and non-technical individuals, especially faculty and academic leadership.
5. Experience with university funding models and development of capital requests and university / legislative proposals
6. Knowledge of user experience / satisfaction analysis and measurement methods.
7. Expertise with leadership of user-centered service design and delivery strategies.
8. Broad knowledge of the current and emerging landscape of Academic Technologies spanning physical spaces and online tools that are shaping education today.
9. Experience with leadership and strategy development for installed technologies to support learning environments including integrated digital classroom controls, cameras, microphones, projectors, document cameras, displays, audience response systems, etc.
10. Experience with design and strategy for computer labs and maker spaces, including space design, policy, and service development.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.