Core IT Svcs Splst - req# 31631

The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Core IT Services Specialist. Candidate will help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise. The successful applicant will have expertise in Microsoft, Sailpoint and VMWare technologies. Also have exceptional communication skills, a thorough understanding of IT systems management best practices and outstanding customer service for the values, procedures and standards found in an higher education environment.

IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families

See the Position Description for additional information.

• Must pass a pre-employment criminal background check.
• May be required to pass post-offer, pre-employment physical examination and medical history check.

Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

1. Proficient in:

Experience in:

2. Provides 24/7 support for mission critical systems thatsupports 50,000+ students, faculty, staffand affiliates university wide including theHealth Science Center (HSC) and branches.

3. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.

4. Provides central management and support for over 300 servers and 5000+ workstations.

5. Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM.

6. Serves as subject matter expert for WES team’s enterprise- wide services.

7. Plans, coordinates and executes the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems.

8. Designs and implements integrated information systems solutions to meet university requirements.

9. May supervise/lead other technical team members.

10. Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.

11. Monitors core service infrastructure and scales up as demand increases.

12. Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines.

13. Documents and publishes information and instructions on systems, services and processes.

14. Troubleshoots, assists and resolves hardware, software, connectivity and security problems.

15. Maintains currency of knowledge with respect to relevant technologies and systems.

16. Provides on-call support for WES team’s services.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.