Customer Service Assoc/Retail - req# 6324
Customer Service Assoc/Retail
|Working Title||Customer Service Assoc/Retail|
UNM Golf Courses is seeking a detail-oriented, multitasking, team member with prior golf customer service experience and excellent interpersonal skills to join the team as a regular (three-quarter to full time), benefits eligible Customer Service Associate/Retail (CSA). UNM Golf Courses is comprised of an 18 hole Championship Course located near the Albuquerque International Sunport and a 9-hole North Course located adjacent to UNM Law School. The UNM golf courses are open to the public 363 days a year from sunrise to sunset. CSAs ensure sales for green fees, cart fees, range balls, rentals, passes, gift certificates and merchandise are processed accurately. CSAs are also serve as the communication center for internal and external customer inquiries; ensuring reservation information is collected correctly. CSAs not only process cash register transactions, but also promote upselling of merchandise in the golf shop. CSAs restock merchandise, implement inventory security procedures and appropriate recordkeeping. CSAs are frequently the first person a customer interacts with at the golf courses, interpersonal and customer service skills are necessary.
The individual invited to join our team must be able to work holidays, weekends and/or split shifts. UNM Golf Courses are a seven-day a week operation and are open from sun up to sun down. UNM Golf Courses are only closed Thanksgiving, Christmas, and inclement weather days. This is a benefits eligible position, however, the hours scheduled will vary based on business needs and the season. During peak season (March - October), this position will typically be scheduled 40 or more hours a week. During off peak season (November - February), this position will typically be scheduled for 32 hours a week.
Duties and responsibilities for this position include, but are not limited to, the following:
|Conditions of Employment|
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
|Campus||Main - Albuquerque, NM|
|Department||Golf Course Championship (531A)|
|Staff Type||Regular - Full-Time|
|Term End Date|
|Pay||$9.04 - $11.50 hourly|
|Benefits Eligible||This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.|
|ERB Statement||Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.|
|Background Check Required||No|
|For Best Consideration Date||9/7/2018|
|Application Instructions||Please provide at least three (3) supervisory references and attach a resume and cover letter. The resume should include a complete work history, with beginning and ending dates (such as month/year). The cover letter should address how your qualifications and experience match the preferred qualifications that are detailed in the job ad. References will only be called for finalists of the position and candidates will be notified in advance.|
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.