Job Description

Customer Service Associate

Requisition IDreq23543
Working TitleCustomer Service Associate On-Call
Position Grade05
Position Summary

UNM Golf Courses is seeking detail-oriented individuals with prior customer service experience to join the team as a Customer Service Associate (CSAs).

UNM Golf Courses is comprised of an 18-hole Championship Course just south of UNM's campus and a 9-hole North Course located just north of UNM Hospital. The UNM Golf Courses are open 363 days a year to the public, from sunrise to sunset. CSAs ensure sales for green fees, cart fees, range balls, memberships and merchandise are processed correctly, and that reservation information is collected accurately. CSAs not only process cash register transactions, but also assist in selling Pro Shop merchandise and answering customer questions. CSAs restock shelves, implement stock control and security procedures, and maintain appropriate inventory records.

The ideal candidate must be available to work 2 - 3 days per week. Candidates also must be able to work holidays and weekends, and/or split shifts as needed. UNM Golf Courses are open 7 days a week and are open from sunup to sundown. UNM Golf Courses are only closed Thanksgiving, Christmas, and inclement weather days.

See the Position Description for additional information.

Conditions of Employment
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
  • All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.
Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications
  • Prior customer service experience
  • Prior experience working at a golf course or have golf knowledge
  • Experience working in a retail store
  • Prior cash handling experience
  • Familiarity with point-of-sale (POS) systems
Additional Requirements
CampusMain - Albuquerque, NM
DepartmentGolf Course Championship (531A)
Employment TypeStaff
Staff TypeOn-Call
Term End Date
Pay$15.50 hourly
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check Required
For Best Consideration Date3/12/2023
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Please complete the UNMJobs application and attach a resume with your application. Official transcripts, high school diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics. Please have 3 supervisor references (from prior jobs) ready and available if called in for an interview. References will not be called prior to notifying candidates.

The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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