Job Description

Enrollment Services Rep

Requisition IDreq5698
Working TitleEnrollment Services Rep
Position Grade08
Position Summary

The best Enrollment Service Representatives love to help our customers. They are patient, empathetic and positive communicators. At UNM’s Continuing Education our Enrollment Service Representative’s provide more than ordinary customer service, they are an essential member of our UNM and New Mexico Community! If you genuinely are excited to talk with customers and have the ability to put yourself in their shoes, and be their advocate, then this is the job for you. Please read on!

The University of New Mexico’s Continuing Education Department is seeking an Enrollment Services Representative to join our team to assist with the day-to-day operations and transactions in the Registration Office. The mission of UNM Continuing Education is to lead and collaborate with the community and within the University to develop concepts, strategies and delivery systems which generate relevant lifelong learning opportunities for a diverse, evolving society. The Vision of the UNM Continuing Education is to enrich the personal and professional lives of people through quality, creative and innovative learning experiences.

UNM Continuing Education is seeking an Enrollment Services Representative to assist with the day-to-day operations and transactions in the Registration Office. This position will provide general information relating to the UNM Continuing Education Catalog and enrollment services to students, customers and the community. The position includes cash handling, processing special course fees, tuition remission, and refund processing. The Enrollment Services Representative will be responsible for welcoming and assisting large volumes of customers and students in person, over the phone, and through email. The ideal candidate is a natural problem solver and can trouble shoot problems while adhering to the University policies and guidelines. Multi-tasking is second nature to the Enrollment Services Representative, with an attention to detail and strong customer service skills, this individual can confidently interact with a diverse population.

See the Position Description for additional information.

Conditions of Employment
Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

* Strong customer service skills
* Commitment to continuous quality improvement
* Bilingual proficiency (Spanish/English) preferred
* Ability to resolve customer problems fairly
* Strong written and verbal communication skills
* Knowledge of registration process a plus
* Knowledge of University policies and procedures pertaining to student admissions, records management, FERPA, tuition remission and cash handling

Additional RequirementsOfficial transcripts, High school diploma, or GED certificate will be required for hire. Please see minimum qualifications for specifics.
CampusMain - Albuquerque, NM
DepartmentContinuing Education Cont Ed (ABO)
Employment TypeStaff
Staff TypeTerm - Full-Time
Term End Date6.30.2019
StatusNon-Exempt
Pay$11.25 - $16.88 HRLY
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date8/3/2018
Application InstructionsAttach Resume and Cover Letter

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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