Job Description

IT Officer

Requisition IDreq11025
Working TitleIT Officer
Position Grade16
Position Summary

The University of New Mexico Information Technologies Office of the CIO seeks an Information Technology Officer to oversee systems and solutions that support student service programs within Student Affairs, Enrollment Management, and the Global Education Office.

The incumbent will work with area leadership and UNM IT governance to ensure that specialized applications and workflows meet functional requirements and comply with state and federal regulations as defined in UNM policy.

Additionally the IT Officer (ITO) will make sure that UNM’s commitment to standards-based computing and IT Service Management (ITSM) best practices are effectively integrated into area operations.

This position is foundational to the UNM IT Campus Outreach program. The matrixed reporting structure integrates operational oversight from area administration and planning/coordination from the office of the CIO. This strategy ensures consistent access to the full range of expertise and technology solutions available to campus. Moreover it integrates area IT services into a support structure that is focused on customer experience.

Primary duties include: supervising staff and students, hands-on problem solving, ensuring that IT investments are well informed and strategic, business relationship management with service owners on campus and off-site vendors, project planning/oversight and playing an active role in area and campus-wide governance.

See the Position Description for additional information.

Conditions of Employment
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

Bachelor's degree; at least 5 years of progressively responsible work experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

1. Experience working with multiple stakeholders across organizational units to support a range of IT services.

2. Experience managing systems that support student/employee recruitment, enrollment, engagement and success.

3. Experience working with technicians and administration to ensure operational compliance with FERPA, HIPAA and institutional policy.

4. Skill solving data mysteries embedded in complex technical solutions within a large university enterprise.

5. Ability to communicate complex information to managers and leadership in a timely structured manner.

Additional Requirements
CampusMain - Albuquerque, NM
DepartmentIT Campus Outreach & Engagement (362A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
Pay$5687.64 to $6747.09
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date11/4/2019
Application InstructionsResume, Cover Letter and Writing Sample Required.Writing sample - specifically, a hypothetical executive summary defining a need and high level plan to upgrade system/service that supports the type of workflow essential in student services IT organizations e.g. a document management system, implementing a student health system fitness module, or an event management system.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

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