Job Description

IT Support Tech 1

Requisition IDreq11843
Working TitleIT Support Tech 1
Position Grade09
Position Summary
The University of New Mexico Information Technologies seeks an IT Support Tech 1 to play an integral role as part of the UNM Institutional Support Services (ISS) technology support team.

The incumbent will be a primary point of contact to help triage and escalate service requests for employees and customers in a number of ISS departments. This position will also play an integral role in computer deployment and maintenance projects.
The ideal candidate will have experience working with a range of PC/tablet/point of sale systems, a thorough understanding of IT service management principals and exceptional communication skills.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

- Experience managing and broad range of service requests and providing front-line/triage support for a range of devices that often run specialized software

- Experience using centralized service management/support systems

- Experience providing technical support and general guidance for systems used in standards-based IT organizations

- Experience working in educational institutions as an Information Technology professional


Additional Requirements
CampusMain - Albuquerque, NM
DepartmentIT Campus Outreach & Engagement (362A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusNon-Exempt
Pay12.38 to $17.31 Hourly
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date1/27/2020
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Resume and Cover Letter Required

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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