IT Support Tech 1 - req# 32698

The Department of Obstetrics & Gynecology is seeking afull-time position for an IT Support Tech 1 who will be responsible forproviding daily support, basic problem-solving and assistance with varioussoftware applications and hardware systems for the department. This positionprovides individual instruction and support to users on new or updatedtechnologies. Duties and responsibilities include:

• Provide Technical Support: Offering assistance, troubleshooting and resolving issues related to equipment, software applications, hardware systems, and network problems for department users.
• Inventory Tracking: Coordinate inventory levels of equipment and materials, performing data entry and maintaining records in FAMIS and other systems.
• Technology Evaluation: Assist in the review, evaluation, and recommendation of hardware and software acquisitions and/or network updates to improve efficiency and effectiveness.
• Equipment Maintenance and Installation: Participate in the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices for department users.
• Website and Intranet: Provide basic support for the department website and intranet pages.
• Other equipment, software and technical related requests, as needed.

OB-GYN Department work hours are Monday-Friday from8:00am-5:00pm.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Minimum Qualifications:

• Bachelor's degree or higher in Information Technology, Computer Science, or related field preferred.
• Previous experience in IT support or a related role is an advantage.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities to provide effective technical assistance and training.
• Familiarity with various software applications, hardware systems, and network environments.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Detail-oriented and capable of maintaining accurate records and documentation.
• Adaptability and willingness to learn new technologies and skills.

Preferred Qualifications:

• Experience with ticketing systems
• Basic troubleshooting skills for Windows, macOS, and other programs.
• Experience with Active Directory (user account creation, password resets, group policy management).
• Familiarity with Microsoft 365, Cerner, RedCap and other similar productivity suites.
• Knowledge of basic networking concepts (IP addressing, DHCP, DNS, VPNs).
• Understanding of hardware components and peripherals (printers, scanners, faxing, monitors).
• Experience with remote desktop tools (e.g., MS Teams, Zoom, TigerText, etc.).
• Ability to install, configure, and troubleshoot software applications.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.