Job Description

IT Support Tech 2

Requisition IDreq11318
Working TitleIT Support Tech 2
Position Grade10
Position Summary

Responsible for supporting the daily IT functions for the Division of Continuum of Care in the Department of Pediatrics, by providing training, trouble-shooting guidance to providers and their IT support staff at outlying locations within the Division of Continuum of Care (CoC). You will be responsible for developing, managing the CoC website, maintaining, and tracking the CoC trainings and brochures.

Duties and Responsibilities:

  • Telehealth - Maintain, install and upgrade telehealth equipment. Install, train and provide IT support for telehealth equipment located throughout the state. Prepare telehealth equipment for patient visits, trainings, and meetings. Triage on site and by phone problems that others might be having with their units.
  • Data Entry - Process submissions that come into the CORE project, validating & entering the review information into the database.
  • Website - Maintain, design and update CoC website as needed. Stay current on all UNM policies and procedures concerning university website usage. Make sure that the information on the website is in compliance with the DOH contract by loading all presentations and training videos to the website in a timely manner. Must have and regularly use a good knowledge base in reading and writing HTML code
  • Trainings/Brochures - Edit and update all current CoC brochures. Create and design new brochures as needed. Print all brochures and make them available for easy use. Help to setup and prepare for all CoC trainings. Provide technical support and setup equipment for all trainings (i.e., sound system, projectors, laptops and PCs). Assist staff in the use and navigation of software used to prepare presentations i.e.; publisher and power point presentations. Provide trainings on new systems, software, new and upcoming technology and UNM policies and procedures concerning IT management as they become available through HSLIC.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Preferred Qualification:

  • IT Certification
  • Web designer experience
  • Experience with Incident Management/Tracking
  • Experience in providing excellent customer service and support
  • Ability to support users and solve problems on desktop applications and web services across multiple platforms and devices
  • Experience researching, writing, editing, and publishing user-friendly documentation of technical services and subjects
  • Experience collaborating with technical teams to achieve outcomes that benefit end users and customers
  • Excellent communication and interpersonal skills
Additional Requirements
CampusHealth Sciences Center (HSC) - Albuquerque, NM
DepartmentPediatrics Continuum of Care (997K3)
Employment TypeStaff
Staff TypeTerm - Part-Time
Term End Date06/30/2020
Pay$13.62 - $20.43
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date11/18/2019
Application InstructionsA complete application includes a resume, cover letter that describes your experience with the preferred qualifications, and a list of three (3) previous supervisors for references with contact information.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

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