Job Description

IT Support Tech 2

Requisition IDreq11434
Working TitleIT Support Tech 2
Position Grade10
Position Summary

The University of New Mexico Information Technologies seeks an IT Support Tech 2 for UNM Gallup IT to play an integral role in the IT support operations of the UNM Gallup campus.

The ideal candidate will have in-depth knowledge of Microsoft and/or Mac OS software and services along with experience support common software products like the Microsoft Office suite, Adobe Creative Cloud. A combination of strong technical, communication and organizations; along with problem solving and strong customer service skills are essential.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

- Demonstrable understanding of automated computer configuration and management concepts and strategies
-Experience with Microsoft Active Directory based services including: centralized file share/printer management and automated system/application update solutions
-Ability to analyze complex computer problems from a centralized and user perspective and provide documented solutions.
-Experience operating and maintaining audio visual equipment in a classroom environment.
-Experience communicating technical solutions to non-technical people both verbally and in writing.
-Experience using centralized service management/support systems
-Excellent communication and interpersonal skills.

Additional Requirements
CampusGallup
DepartmentIT Campus Outreach & Engagement (362A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusNon-Exempt
Pay$13.62 to $20.43
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date12/5/2019
Application InstructionsResume and Cover letter with separate brief description of a challenging end user issue that was solved along with the steps taken to identify and implement a solution.Both Resume and Cover Letter are required.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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