Job Description

IT Support Tech 2

Requisition IDreq12263
Working TitleIT Support Tech 2
Position Grade10
Position Summary

The Department of Family and Community Medicine seeks a professional, dynamic, customer focused IT Support Tech 2 to join our team and support our faculty, staff and students. If you want to be a part of a family of outstanding providers, researchers and staff who are passionate about the well-being and healthcare of individuals, families and communities in New Mexico, this position is for you.

Due to the growth of the department this position is needed to support 87 faculty and 55 staff and will be responsible for new projects like the new department intranet.

This position will be responsible for the following:

1. Provides support to Faculty, Staff and Students in the department with software and hardware for a variety of programs and systems and equipment including computers, tablets, phones both Apple and Dell and performs installation and maintenance for equipment in the department

2. Creates, edits, designs, publishes items for the department intranet (smart sheets) and external web site such as videos, forms, tables, graphics and other content; will act as department liaison for any updates that will be made to intranet and external web site

3. Tracks and maintains records for all users and equipment in the department related to IT/Technology purchases and inventory

4. Provides training and instruction on new technologies for Faculty, Staff and Students in the department

5. Acts as authority for evaluation and review of hardware and software purchases and participates in research of new technology initiatives

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications
  • Ability to analyze and resolve computer problems.
  • Ability to document work in progress.
  • Experience with internet & intranet (smartsheets) creation, editing and design.
  • Experience with web design using applications such as Cascade.
  • Experience with assisting and training people with computers and software
Additional Requirements
CampusMain - Albuquerque, NM
DepartmentFamily Community Medicine FCM (160B)
Employment TypeStaff
Staff TypeTerm - Full-Time
Term End DateOne Year from Date of Hire
StatusNon-Exempt
Pay$13.62 to $20.43 hourly
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredYes
For Best Consideration Date3/17/2020
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Please submit your cover letter and resume

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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