IT Support Tech 2 - req# 6869
IT Support Tech 2
|Working Title||IT Support Tech 2|
The University of New Mexico Information Technologies (IT) Workstation Management (WSM) group is seeking a highly motivated, self-starter, flexible and resourceful IT Support Tech. Under minimal supervision, this position will be responsible for supporting the day to day operations for our workstation management customers. In addition, this position will be required to support University Provost offices, EVP offices, University House, and President’s offices. The preferred candidate will work alongside a specialized team of technical professionals by providing Apple and Windows remote and desk-side support to deliver IT services and basic troubleshooting.
The ideal candidate will have experience in a centrally managed IT department, as well as a working knowledge of IT service desk support; exceptional communication skills, an understanding of IT system management best practices and a well-developed sense of customer service for the values, practices and procedures found in an higher-education environment.
SPECIFIC JOB DUTIES
|Conditions of Employment|
High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred skills and qualities
|Campus||Main - Albuquerque, NM|
|Department||IT Computing Platforms (322A)|
|Staff Type||Regular - Full-Time|
|Term End Date|
|Pay||$13.62 to $19.47|
|Benefits Eligible||This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.|
|ERB Statement||Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.|
|Background Check Required||No|
|For Best Consideration Date||11/1/2018|
|Application Instructions||Include Resume and Cover Letter|
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.