Job Description

IT Support Tech 3

Requisition IDreq12448
Working TitleIT Support Tech 3
Position Grade11
Position Summary

The University of New Mexico Information Technologies seeks an IT Support Tech 3 for UNM Gallup campus.

The ideal candidate will have in-depth knowledge of Microsoft and/or Mac OS software and services along with experience supporting common software products like the Microsoft Office Suite and Adobe Creative Cloud.

A combination of strong technical, communication and organizations; along with problem solving and strong customer service skills are essential.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Demonstrable experience in providing automated computer configuration and management services. Including a deep understanding of the associated concepts and strategies.

- Experience with Microsoft Active Directory based services including: centralized file share/printer management and automated system/application update solutions.

- Ability to analyze complex computer problems from a centralized and user perspective and provide documented solutions.

- Experience operating, supporting and maintaining audio visual equipment in a classroom environment.

- Experience troubleshooting and supporting wired and wireless network services.

- Experience communicating technical solutions to non-technical people both verbally and in writing.

- Experience using centralized service management/support systems

- Excellent communication and interpersonal skills.

Additional Requirements
DepartmentIT Campus Outreach & Engagement (362A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
Pay$17.10 to $22.47 Hourly
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date3/24/2020
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Resume and Cover Letter Required. Cover letter with separate description of a medium to large scale implementation project for either a new software application or a significant upgrade to networking equipment or infrastructure including the scope of the project, a description of your role and contribution to the project.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online