Job Description

IT Support Tech 3

Requisition IDreq7283
Working TitleIT Support Tech 3
Position Grade11
Position Summary

UNM Health Sciences Center (HSC) Chief Information Office (CIO) is looking for a full-time experienced IT Support Tech 3 within the Technology Support group to provide desktop support for windows and apple devices. This position will participate in the development of enterprise imaging for apple devices, account management and IT service management projects.

The Technology Support his group is also responsible providing remote and on-site technical support. The group provides workstation repair, workstation image management, encryption services, call management services, some server troubleshooting and repair, account management services, and maintains current documentation.

Candidates with experience with ticketing systems, desktop support, ITIL certification, and working in a multi-team, multi-department organization preferred.

The UNM HSC has earned a national and international reputation for its integrated education, patient care, research, and partnership initiatives which address the unique healthcare needs of New Mexico's urban and rural populations (

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Preferred qualifications:

  • Experience with Apple OSX system configuration and management.
  • Experience with troubleshooting workstations
  • Experience working with IT Service Management Toolkits
  • Experience with Microsoft System Center Configuration Manager
  • Experience participating in inter-departmental Projects
  • Experience working in a cooperative team environment
Additional Requirements
CampusHealth Sciences Center (HSC) - Albuquerque, NM
DepartmentHSC CIO Office (340B)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
Pay$14.98-$17.65 Hourly
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date1/4/2019
Application InstructionsPlease submit: Resume, Cover Letter and Completed UNM Application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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