Job Description

IT Support Tech 3

Requisition IDreq10668
Working TitleNetwork Technician
Position Grade11
Position Summary

The UNMHealth Sciences Center Chief Information Office is looking for an IT SupportTech 3 (Network Technician) to provide installation services, maintenance andtechnical support for all network related equipment including network routers,switches, wireless access points and associated equipment across the UNM HealthSciences Center.

The Network Technician will provide support for network systems with an emphasis on physical hardwareinstallation and maintenance and layer 1 support of the education and researchbuildings across the UNM Health Sciences Center. This position is not responsible for anycritical health care delivery systems. The position is not required to be on-call, but requires flexibilitywith scheduling installations and support outside standard business hours. The position requires the ability to lift andmaneuver up to 50 lbs during equipment moves and installation.

Responsibilitiesand duties include, but are not limited to:
-Assistingin hardware installation and repairs as needed including planning,configuration and coordination with users.
-Assistingwith annual inventory control including the decommissioning and disposal ofsurplus equipment.
-Workingwith IT Analysts in the network configuration of servers, storage, wirelessaccess points and other IT devices within the data center, research labs andclassrooms.
-Respondingto Help Desk requests while maintaining a commitment to consistently providingresponsive, high quality customer service to IT customers, academic departmentsand end users.

The successfulapplicant will have strong communication skills, knowledge of Cisco and Junipernetwork hardware and configurations, practical experience and skill in layer 1aspects of network support including troubleshooting and repairing cable runsand punch downs. The position requires a clear sense of customer service, athorough understanding of the values, practices and procedures found in anacademic health sciences center and a commitment to ongoing collaboration withtechnical staff.

The UNM HSC has earned a national and internationalreputation for its integrated education, patient care, research, andpartnership initiatives which address the unique healthcare needs of NewMexico's urban and rural populations (

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Preferred qualifications:

  • Previous experience as a network or telecommunications technician
  • Familiarity with Cisco and Juniper network hardware and how to configure
  • Strong diagnostic and problem solving skill to troubleshoot networkissues, bottlenecks and failures
  • Experience with layer 1 troubleshooting and repair
  • General knowledge of networks (LAN/WAN, TCP/IP protocols, DNS, DHCP)
  • Experience working in data centers and telecommunications rooms
  • Good communication skills
Additional Requirements
CampusHealth Sciences Center (HSC) - Albuquerque, NM
DepartmentHSC CIO Office (340B)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
Pay$14.98-$19.67 (hourly)
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date10/9/2019
Application InstructionsResume, cover letter and complete UNM Application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

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