Operations Specialist - req# 34054

The University of New Mexico’s Office for Community Health is hiring a Operations Specialist, who plays a vital role in supporting the design, coordination, and expansion of Community Health Worker (CHW) program initiatives across New Mexico. This position focuses on operational planning and execution of training programs that build the CHW workforce, including recruitment of subject matter experts (SMEs), development of certification and Medicaid billing pathways, and delivery of professional development aligned with community needs. The Operation Specialist ensures that all CHW training efforts are strategically implemented, community-informed, and rooted in equity and sustainability.

Duties and Responsibilities

• Designs and manages project plans related to workforce training initiatives, including new training programs, credentialing pathways, and continuous learning opportunities for community-facing roles.
• Coordinates the recruitment, onboarding, and scheduling of subject matter experts (SMEs), ensuring representation from diverse sectors and alignment with training goals.
• Develops and implements systems for evaluating and tracking training outcomes, certification completion, and Medicaid billing readiness.
• Supports the creation and delivery of professional development curricula, including in-person, virtual, and hybrid formats tailored to specific workforce tracks.
• Leads research and planning to align training programs with federal, state, and University regulations for Medicaid billing, certification standards, and licensure pathways.
• Develops documentation, proposals, and operational guidelines for training programs, incorporating inclusive design and compliance with all institutional policies.
• Collaborates with faculty, staff, students, internal and community partners to co-design and implement new workforce pathways and training tools.
• Maintains up-to-date records and statistical reports for trainings, SME engagement, Medicaid billing preparation, and certification completions.
• May oversee specific operational aspects of the unit’s training infrastructure, including scheduling platforms, compliance tracking, or LMS coordination.
• Performs other duties as assigned to support strategic growth and sustainability of training programs.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills, and Abilities

• Experience in developing and managing workforce training programs, including professional development and certification pathways.
• Understanding of Medicaid billing infrastructure and compliance as it relates to workforce preparation.
• Skill in project planning, training logistics, and stakeholder coordination.
• Ability to effectively recruit and engage subject matter experts (SMEs).
• Proficiency with digital tools including Smartsheets, Zoom (as host), Canvas (or similar LMS platforms), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Sharepoint), ElevenLabs, and Box for file sharing and collaboration.
• Strong facilitation skills and the ability to engage diverse audiences in virtual and in-person settings.
• Effective written and verbal communication skills; ability to prepare reports, manuals, and training documentation.
• Strong collaboration and relationship-building skills across internal teams and community-based partners.
• Detail-oriented with strong organizational and record-keeping skills.
• Multilingual candidates preferred; cultural humility and responsiveness are essential.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.