UNM's IT Applications division focuses on delivering systems that are Reliable, Secure, Accessible, Innovative, and Effective. To do this, we center our work on Standardization, Automation, and Continuous Improvement. The IT Applications Operations team is seeking transformational candidates to fill a Programmer Analyst 3 position who will carry forward the division's focus. The Operations team manages application upgrades of our ERP (Enterprise Resource Planning) system and many other applications, works closely with vendors and customers, develops application monitoring, and supports the university's operational infrastructure with the Platforms team. We are also in the process of moving to a DevOps environment that will leverage automation and continuous integration and delivery to more effectively build, test, deploy, and support solutions.
This is a great opportunity for an independent thinking, technically savvy leader to first learn about the effective operational management of multiple of systems in a very large environment and then be involved in transitioning that environment to a DevOps infrastructure focused on automation and standard, repeatable processes. The ideal candidate will be motivated by this transition and the opportunity to learn existing processes and new technologies. Most importantly, the ideal candidate will be excited to be a leader in building the new IT infrastructure that will support UNM for years to come. Participation in on-call rotation for support of production environments is required.
Become expert in our ERP system and architecture, job scheduling system, knowledge management system, and standard operating procedures
Effectively lead the assessment and resolution of operational issues across the enterprise
Perform loading testing as technical lead per our quality assurance standards for new system implementations
Lead the implementation of complex application upgrades that include the research, scheduling, communication, implementation, and testing of upgrades between customers, IT, and the vendor
Participate on team that will transform application monitoring from the proactive response to warnings to a tool that will empower us to continually improve our technical architecture
Be a champion for the implementation of the DevOps environment and the development of associated processes
Transform the established infrastructure using automation and lead the incorporation of automated testing and security scans into the CI/CD pipeline
Create effective and readable documentation in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Be a leader in the continual improvement of the division by offering recommendations on processes and existing systems
Specialty licensure/certification may be required, as specified by the department.
Successful candidate may be subject to a criminal background check prior to starting work.
Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Demonstrated success at transforming customer and infrastructure issues into stable, high performance, and well documented long term solutions
5-6 years of experience installing, configuring, and upgrading applications, while documenting the process so it can be repeated in the future
5-6 years of experience in leading a successful team to accomplish goals on time and on budget
5-6 years of development experience using web scripting languages and managing web infrastructures
5-6 years of development experience using Software Development Life Cycle with extensive database development using a strong SQL foundation. Oracle PL/SQL experience is a plus
3-5 year of experience in scripting, running, and tuning load tests using JMeter
Demonstrated success in planning, scheduling, and communicating with customers on complicated projects
3-4 years of scripting experience automating processes and deployments using bash and powershell (Both Windows and Red Hat environments)
Experience with planning and implementing an application monitoring system and creating effective dashboards for proactive system management; Solarwinds and Splunk experience is preferred
Demonstrated experience in engaging with infrastructure and security teams to tune application availability, performance, and security
Experience with code repositories (Git), continuous integration tools (Jenkins) and the development and maintenance of Continuous Integration/Continuous Delivery systems
8-9 years of proven professional skills: strong, independent analytical skills, flexibility and ability to learn, communication to internal and external customers, operate in a dynamic team environment, ability to write technical documentation
Familiarity with middleware or service bus platforms to leverage data access and performance is a plus
Main - Albuquerque, NM
IT Applications (324A)
Regular - Full-Time
Term End Date
$3956.33 to $5666.67 (monthly)
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
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