Job Description

Operations Manager

Requisition IDreq33954
Working TitleRisk Services: Manager, Insurance Services
Position Grade13
Position Summary

The University of New Mexico, Office of the University Controller, also known as Financial Services, located on Central Campus is responsible for all central accounting functions for the University.

It is the responsibility of the Controller's Office aka Financial Services to ensure compliance with all financial policies, rules, and regulations adopted by the University or imposed by external agencies, including state and federal audit requirements, following generally accepted accounting practices. Additionally, the Controller's Office oversees the maintenance of the official financial records of the University.

Join Our Team and Make an Impact!
Within Financial Services is Risk Services which is excited to announce an opportunity for a dynamic and skilled individual to step into the role of Manager, Insurance Services to the Associate Director. This pivotal position will not only support the Associate Director but will also play a crucial role in shaping the future of our insurance policy management duties.

Key Responsibilities
As Manager, you will
oversee the University’s insurance portfolio, coordinating with internal departments, brokers, and state agencies to ensure accurate underwriting and policy management. Develops data collection processes, analyzes financial and exposure data, and prepares reports to support risk planning and premium allocation. Leads training initiatives, coordinates insurance billing, and supports overall risk services operations. This position requires strong analytical, organizational, and leadership skills within a complex institutional environment.

Why This Position Matters
The creation of this role is a strategic response to the growing demands within our health and health sciences operations, particularly following the completion of University Hospital’s Critical Care Tower. This position is essential for enhancing our capacity to deliver mission-critical risk management, insurance, and claims services, while also ensuring vital redundancy in our department’s skills and knowledge.

Join us in this exciting journey as we continue to evolve and expand our operations, making a meaningful impact in the field of health and health sciences!

UNM is one of the top employers in New Mexico and offers great benefits including medical, dental, and vision insurance, flexible spending accounts, discounts for sporting and other events, retirement plans, as well as generous leave allowances including paid parental leave.

Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications.


See the Position Description for additional information.

Conditions of Employment
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
  • If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.
Minimum Qualifications

High school diploma or GED; at least 2 years of experience managing at least one of the following functional areas: fiscal services, administration and/or human resources AND 3 years of additional experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Preferences should be supported in resume.

  • 5 or more years of experience working in insurance sales or underwriting or working in a Risk Services/Management department for a complex or large-scale organization, especially a public entity.
  • Demonstrated exceptional interpersonal and communication skills; ability to work effectively across diverse departments and with external partners.
  • Demonstrated ability providing technical guidance and leadership to professional personnel as subject matter expert.

Additional Requirements
CampusMain - Albuquerque, NM
DepartmentRisk Services (185B)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusExempt
PayMonthly: $4,236.27 to $5,950.53 DOE
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementAs a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check RequiredYes
For Best Consideration Date8/4/2025
Eligible for Remote WorkYes
Eligible for Remote Work StatementThis position may qualify for a hybrid schedule based on performance post probation/trial period. While on probation/trial period, the expectation is to be in the office and on-site Monday - Friday, 8am - 5pm.
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Applicants must provide a cover letter communicating their interest in the position and how the preferred qualifications are met, provide names, and contact information for at least 3 supervisory references, on the application form, indicate whether it is okay to contact current and prior supervisors. The resume should include a complete work history, replete with beginning and ending dates of employment (Month and Year) including hours worked each week.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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