Job Description

Sr Stdnt Enrollment Assoc

Requisition IDreq10421
Working TitleSr. Student Enrollment Associate
Position Grade10
Position SummaryThe Division of Enrollment Management - Communication Center seeks a Senior Student Enrollment Associate. This position centers on delivering excellent customer services via phone, live-chat and face-to-face interactions managing the SSSC One-Stop Center. The position(s) act as first point of contact to students, alumni, parents, faculty and staff seeking answers on a multitude of diverse questions related to Admissions, Financial Aid, Scholarships, Records and Registration, and several other UNM departments.

Candidate must demonstrate abilities to work independently researching data quickly, communicating effective and accurate responses in written and verbal forms while delivering the highest levels of professional customer service with each contact and especially in stressful situations. Candidate is expected to complete calls in a timely manner while providing excellent customer service. This also includes live chats. In addition, the position entails working on a rotation basis with other associates assisting walk-in customers, while simultaneously performing live-chats.

These positions require a highly personable and customer orientated individual(s) who build positive working relationships with customers, colleagues, and internal organizations and lead students to the actions to resolve important issues.

The position is located on UNM's south campus, 1155 University Blvd at the Student Support & Service Center (SSSC) building at the northwest corner of Avenida de Caesar Chavez & University Blvd. directly north of the UNM PIT Arena.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

See the Position Description for additional information.

Conditions of Employment
Minimum Qualifications

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Preferred Qualifications (address in cover letter)

-Minimum five years of recent and related customer service work experience.

-Experience and knowledge with higher education (college/university) environments.

-Familiarity with a Contact Center operations that include: answering incoming calls, live-chats and working face-to-face with walk-in customers.

-Ability to deliver excellent customer services skills in a positive and supportive roles.

-Experience in training and mentoring team personnel.

-Strong computer skills which demonstrate efficiency, speed, accuracy, and ability to learn programs. (Banner, OnBase, and Skype for business).

Additional Requirements* There are designated black-out periods during peak periods (July, August and January) resulting in reduced lunch periods.
CampusMain - Albuquerque, NM
DepartmentCommunications Center (290C)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
Pay$13.62/hr. - $20.43/hr.
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date9/6/2019
Application InstructionsPlease attach resume and cover letter

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

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