Job Description

Student Success Splst

Requisition IDreq10824
Working TitleStudent Success Splst
Position Grade10
Position Summary

Student Support Services-TRIO (SSS), a 100% federally funded U.S. Department of Education TRIO Program is seeking an energetic, approachable, self-driven individual to serve as a Student Success Specialist. SSS provides the college participant services through educational, social, and cultural experiences to increase graduation rates of low income, first-generation students or students with a disability.

The ideal professional is a problem solver in our fast paced office working with our college students from diverse backgrounds. This individual is passionate about student success and familiar with retention and student coaching strategies. Further, this individual must possess the skills to multi-task, be self-motivated and be flexible in a team oriented environment. Experience with college level academic advising and experience with a college level tutoring and/or mentoring program is a preferred.

This person will be responsible for utilizing technology to maintain documentation, and track student progress, compose and edit, assist in coordinating and organizing social/cultural activities, seminars/workshops, provide students and the community with general program information. The selected individual will provide academic advising; including general education and group requirements; analyzing transcripts; develop academic degree plans; provide information on financial aid; basic college success skills; information on scholarships and graduate school. Daily contact with students and follows up appointments are expected to build rapport. This person will also possess excellent verbal and written communication skills. Serve as a supportive mentor for advisees. On occasion, weekend and evening hours will be required.

The SSS-TRIO Student Success Specialist. will also be expected to:

  • Provide holistic academic and financial aid/scholarship advisement and counseling services for first-generation, and low-income student populations; and students with a disability;
  • Must be able to work with students in one-on-one and group settings;
  • Coordinate and implement campus-wide recruitment and retention initiatives, special events and support services;
  • Answer student inquiries and resolve problems related to curriculum and course prerequisites, referring to catalogs, written course descriptions and other appropriate sources;
  • Monitor academic progress by performing grade checks and assisting in the creation of 4-year graduation degree plans. Intervene and conduct outreach efforts when necessary to increase student success and retention;
  • Help increase college access and transition to UNM by recruiting students, hosting college success workshops in various communities and aiding students and families in applying for admission and financial aid;
  • Play a key role in collaboration between SSS and other UNM TRIO programs and within the College Enrichment and Outreach Programs Department;
  • Promote and develop higher education experiences for students by creating and providing opportunities to help them graduate with the degree they want, in a timely manner.

This position is multifaceted and impacts many key performance initiatives the university promotes to ensure that students are successful at UNM. As a result, the ability and willingness to collaborate with other departments, academic units, internal/external donors, and other university stakeholders is essential.

See the Position Description for additional information.

Conditions of Employment
  • This position is represented by a labor union and is subject to the terms and conditions of the USUNM Collective Bargaining Agreement.
Minimum Qualifications

Bachelor's degree; no previous experience required.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications
  • Minimum Bachelor's degree in Higher Education / Student Affairs or a related field (e.g. social work, education)
  • Demonstrated experience with students from diverse backgrounds of low-income, first-generation-to-college, and/or disabled students.
  • Demonstrated experience working in a federal TRIO program.
  • Experience working in a higher education setting.
  • Demonstrated experience with FAFSA.
  • Familiarity and experience with holistic advisement.
  • Experience organizing workshops, seminars, or social/cultural events.
  • Experience with a college-level tutoring and/or mentoring program
  • Proactive self-starter who is team oriented
Additional Requirements
CampusMain - Albuquerque, NM
DepartmentSpecial Programs (429F)
Employment TypeStaff
Staff TypeTerm - Full-Time
Term End DateAugust 31, 2020
StatusNon-Exempt
Pay$13.62 - $20.43
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date10/7/2019
Application InstructionsFor best consideration, please attach a Resume, Cover Letter and proof of any educational degree(s). Official transcripts will be required for hire. Cover letter should highlight your commitment to student success and experience working with under-represented student populations.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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