Supervisor, Academic Advisement - req# 34873

Graduate Studies seeks to hire a Supervisor, AcademicAdvisement to manage our Program Advancement and Completion (PAC) team. The PACteam is comprised of 4 employees responsible for managing graduate students’ pathto graduation. The team supports graduate students in the College of Arts andSciences, College of Architecture + Planning, College of Education and HumanSciences, School of Engineering, College of Fine Arts, Health Sciences(non-MD), Interdisciplinary programs, College of Nursing, College of Pharmacy,College of Population Health, and University Libraries and Learning Sciences. Thisposition has two primary responsibilities. The first responsibility is tomanage and oversee a team of four staff members who perform distinct yetinterrelated functions that collectively support the successful graduation ofstudents earning master’s degrees, doctoral degrees, or graduate certificates.The second responsibility is to act as a backup for individual PAC team staffwhen needed. The successful candidate will work closely with the PAC team andthe Manager of Administrative Operations to provide courteous and professionalcustomer service to all the units Graduate Studies supports. A successfulcandidate must demonstrate the ability to communicate effectively both inperson and through digital means, have excellent customer services skills, andpay close attention to forms, policies, and procedures.

Graduate Studies is the central academic administrative unitfor graduate education at the University of New Mexico. We work in partnershipswith academic departments and administrative units across campus to promote thequality of our graduate programs, enhance student success, and ensure broadaccess to graduate education. Graduate Studies provides a variety of studentsupport services, financial assistance, and program support for graduateprograms across the university. The selectedcandidate will manage the PAC team in addition to providing advising supportfor faculty, staff, and students from across the university on the submissionof academic forms while enforcing policy governing graduate education.

Duties include:

Supervise the PAC team which includes knowledge of humanresource policies, performance evaluation, employee training, job dutyassessment related to work allocation, and problem resolution.

Provide consultation, guidance, and advisement to studentsand departments about extension of graduation deadline, extension of thecourtesy policy, and review and awarding of retroactive degree requests.

Process, verify, and approve the academic documentation for degreecompletion including review of grade replacement requests and requests toextend incompletes.

Provide consultation, guidance, andadvisement to students and departments as a backup for faculty committeeapprovals, policy interpretation regarding committee composition, processing ofprogram of studies and application for candidacy forms, review and approval ofannouncement of exam and result of exam forms, and the addition and removal ofstudents from the graduation list.

Ability to collaborate with team members to developcomprehensive training materials for Graduate Studies staff and for support of graduatestudents, staff, and faculty working together to ensure graduation.

Process, verify, and approve the academic documentation forcompletion of all types of masters, doctoral level degree, terminal MFA degrees,and graduate certifications supported by Graduate Studies.

Attend meetings and participate with leaders of GraduateStudies regarding the development of advisement materials. Conduct advisementsessions or workshops with graduate students, staff, and faculty to assist withthe processing of forms for graduation.

See the Position Description for additional information.

Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Demonstrated experience managing staff and overseeingcomplex, deadline-driven workflows in a fast-paced academic environment,including the ability to prioritize tasks, coordinate multiple projectssimultaneously, and ensure timely, accurate completion of work.

Demonstrated experience effectively managing and leading adiverse team, including setting clear goals, delegating responsibilities,evaluating performance, and fostering professional growth among staff.

Proven ability to address and resolve conflictsconstructively, utilizing strong interpersonal, communication, and mediationskills to build consensus and maintain positive working relationships.

Commitment to cultivating and maintaining a healthy,inclusive, and collaborative work environment, promoting employee well-being,team cohesion, and a culture of respect and accountability.

Possess knowledge about graduate academics, graduateprograms, and the ability to analyze and solve problems using independentjudgement in a higher education setting.

Demonstrated excellence in written and verbal communication,with the ability to convey complex information clearly and professionally todiverse audiences.

Proven ability to interact with students, faculty, and staffin a courteous, dependable, and professional manner.

Strong customer service orientation with a demonstratedcommitment to delivering a positive and supportive experience for students andcampus partners.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.