Technical Analyst 1 - req# 34310

TheUNM Student Financial Aid Office seeks a dynamic and creative professionalinterested in serving as the department’s Technical Analyst 1. This is anexceptional opportunity for a motivated professional to be an integral memberof a progressive Student Financial Aid Office.

Reporting to the Sr. Business Analyst of Financial Aid, the Technical Analyst 1will oversee the daily operations of updating and maintaining the systems usedby the Student Financial Aid Office. The successful candidate will assist inidentifying and implementing cost and time saving automated processes, and ensurethe effective management, enhancement, and integration of financial aid andenrollment-related systems, including Ellucian Banner and OnBase. This role isresponsible for the system updates, collaborates with internal teams to resolvetechnical and operational issues. Other key responsibilities include but is notlimited to:

• Works with end users to identify business needs and to plan and design enhanced functionality of existing applications in use by Student Financial Aid Office. Develops and conducts user trainings and communications regarding changes, enhancements and updates to the various systems
• Assists with the review, analysis, and testing of system patches and provides analysis of implications of bundle installations; may work with other university staff to verify patch data prior to implementation
• Monitors data load errors and data integrity reports
• Development and management of other databases, websites, communications plans or ancillary systems in use to improve student customer service. Assists with other data and information management projects as needed
• Perform other job-related duties as assigned

The ideal candidate will have a proven track record ofsuccess within a financial aid setting.  A Bachelor’s degree in a relatedfield is required.  The successful candidate will have excellenttechnical, written, and presentation skills, competency for criticallyanalyzing processes, and an understanding of the innovative uses of technologyin a higher education setting (Banner experience is preferred).  Thecandidate must also be highly organized, detail oriented, creative, energetic,able to work productively and effectively individually and within teams, beable to travel for work-related purposes as needed, and possess a strong commitment to superiorcustomer service, and have an understanding of the importance of technology in financialaid.

This is a full-time, benefits eligible position.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Comprehensive knowledge of federal, state, and institutional financial aid programs, regulations, and policies.
• Strong technical skills and experience with a variety of software solutions including the Ellucian Banner ERP system, AwardSpring, OnBase, and Microsoft products.
• Strong analytic skills and data-informed decision making.
• Experience evaluating the technical needs student aid and scholarship programs within a university setting.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.