Job Description

Technical Analyst 2

Requisition IDreq12058
Working TitleTechnical Analyst 2
Position Grade13
Position Summary

The University of New Mexico, College of University Libraries & Learning Sciences (CULLS) has an opening for a full time Technical Analyst 2 to join the Library Information Technology Department. We are responsible for supporting enterprise-wide mission-critical solutions associated with CULLS core teaching and learning mission. These include supporting of video conferencing, digital signage, and classroom/conference room related audio-visual technologies, SharePoint, and Workstation Management.

The successful candidate will have a combination of strong technical, communication, and organizational skills; excellent problem-solving skills; solid end-user documentation skills, and experience with working in a technical support center. The ideal candidate will be experienced in working with hardware and software vendors, as well as having strong hardware and software skills. Preferred candidates have experience troubleshooting end user issues with accessing and using technology. Candidate must be comfortable using a variety of tools and techniques including phone, e-mail, knowledge-base and trouble ticketing applications. Good customer service skills a must as this position provides in-person help and training. This position may occasionally work evening and weekend hours.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications
  1. Experience in installing, configuring, and troubleshooting audiovisual components.
  2. Experience with Active Directory, file services, print services, & updates.
  3. Experience with general desktop support in a managed environment to include imaging, software packaging, and patching using system management tools such as LANDesk, ZENworks, SCCM, etc.
  4. Ability to support users and solve problems on desktop applications and web services across multiple platforms and devices.
  5. Experience with SharePoint workflows from the designer perspective.
  6. Experience with managing Mac OSX.
  7. Experience gathering requirements from stakeholders and working with external vendors on technical projects.
  8. Familiarity with writing or creating technical documentation and presenting or communicating technical information to non-technical users.
  9. Experienced working as part of a team and independently.
Additional Requirements
CampusMain - Albuquerque, NM
DepartmentCULLS (107A)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusExempt
Pay$3,431.31 to $5,151.47
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date2/13/2020
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Required documents: a current resume, cover letter that addresses your experience related to the preferred qualifications and a copy of technical documentation you have written.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.


Application Instructions

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